Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Key information about flight tracking, child seats, luggage, and corporate payment.
What happens in case of flight delays?
Since you provide your flight number when booking, our dispatch monitors your flight in real time. In the event of flight delays, vehicle dispatch adapts. Any waiting time of up to 1 hour at the terminal is reliably absorbed without additional standby fees.
Are child safety seats available?
Yes. Certified infant carriers, child seats, and boosters for all age groups are provided pre-installed and 100% free of charge.
What is the luggage allowance?
Every fixed price includes 1 standard checked bag and 1 carry-on item per passenger. For bulky luggage or extra bags, select our Executive Van or Direct Plus shuttle.
When do I receive my exact pickup schedule?
You agree upon your pickup time during booking. Our dispatch confirms the exact pickup schedule on the eve of the flight between 18:00 and 20:00 by phone (or upon request via SMS or email). This ensures a relaxed and punctual departure.
What payment methods are supported?
We accept all major corporate credit cards (AMEX, Visa, Mastercard), PayPal, and wire transfer. Corporate clients benefit from monthly consolidated invoicing.